Terms & Conditions

1. This agreement

These Terms & Conditions ("Terms") form a binding agreement between BeanRow Technologies ("BeanRow", "we", "us") and the business that subscribes to the BeanRow Restaurant Management System ("you", "Partner").

They govern your use of the partner admin portal at https://app.beanrow.com, the BeanRow mobile and QR ordering interfaces, and all related features, integrations and support (together, the "Service").

By creating an account, signing an order form, or using the Service, you confirm that you have read and accept these Terms and our Privacy Policy and Refund & Cancellation Policy, which are incorporated by reference.

2. Definitions

• "Outlet" means a single restaurant location registered under your account.
• "Authorised User" means any owner, admin, manager or staff member you grant access to your account.
• "Partner Data" means the menus, prices, order records, customer records, analytics and other content generated by or entered into your account.
• "Diner" means an end customer who places an order at one of your Outlets through BeanRow.
• "Subscription Term" means the billing period you have subscribed for, whether monthly, annual or otherwise.

3. Eligibility and registration

The Service is offered to businesses only. To register you must be at least 18 years old, be lawfully entitled to operate a food and beverage business in India, and have authority to bind the business you register.

You agree to provide accurate, current and complete registration information and to keep it updated. We may refuse, suspend or withdraw an account at our discretion where information is false, incomplete, or where registration would breach applicable law.

You are responsible for holding all licences, registrations and approvals required to operate your restaurant — including FSSAI registration, GST registration and any municipal or excise permissions. BeanRow does not verify these and is not responsible for your compliance.

4. Accounts, roles and credentials

Your account supports distinct roles — owner or admin, manager, and staff — each with different permissions. You control who you invite and what they can access.

• Issue a separate login to every individual. Shared logins defeat the audit trail and are at your own risk.
• Keep credentials confidential and require strong, unique passwords.
• Deactivate an Authorised User's account promptly when they leave your employment or change role.
• Notify us immediately at support@beanrow.com if you suspect unauthorised access.

You are responsible for all activity that occurs under your account and under the accounts of your Authorised Users, whether or not you authorised it. We are not liable for loss arising from your failure to keep credentials secure.

5. Subscription, fees and billing

Access to the Service is provided on a subscription basis. Your plan, the Outlets it covers, the enabled modules and the fees payable are set out in your order form or on the subscription page in your dashboard.

• Fees are payable in advance for each Subscription Term unless agreed otherwise in writing.
• Unless you cancel, your subscription renews automatically at the end of each Subscription Term at the then-current rate.
• All fees are stated in Indian Rupees and are exclusive of GST and any other applicable taxes, which will be added to your invoice.
• You are responsible for keeping a valid payment method on file. If a payment fails we may retry it and will notify you.
• If an invoice remains unpaid after 7 days, we may suspend access until the balance is cleared.
• We may revise pricing on renewal by giving you at least 30 days written notice before the change takes effect.

Cancellations and refunds are governed by our Refund & Cancellation Policy.

6. Acceptable use

You must not, and must not permit anyone to:

• Use the Service for any unlawful purpose, or to sell goods or services you are not licensed to sell.
• Upload menu content, images or descriptions that are false, misleading, obscene, or that infringe someone else's intellectual property.
• Misrepresent food contents, allergens, pricing or taxes to Diners.
• Attempt to gain unauthorised access to the Service, other partners' accounts, or our underlying infrastructure.
• Probe, scan, penetration-test or stress-test the Service without our prior written consent.
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except where that restriction is prohibited by law.
• Copy, resell, sublicense, white-label or otherwise make the Service available to any third party outside your registered Outlets.
• Use automated means to scrape or extract data from the Service beyond the export features we provide.
• Introduce malware, or use the Service in a way that impairs its availability or degrades performance for other partners.
• Use the Service to send unsolicited commercial messages to Diners in breach of applicable law or TRAI regulations.

7. Partner Data and ownership

As between you and BeanRow, you own all Partner Data. We claim no ownership over your menus, prices, order records or customer records.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, transmit, display, back up and process Partner Data solely to operate, secure, support and improve the Service, and as otherwise described in our Privacy Policy.

We may generate aggregated and de-identified statistics from usage of the Service. Because such data cannot identify you, your Outlets or any individual, we may use it to operate and improve the Service and to publish industry insights.

You warrant that you have all rights and consents necessary for us to process Partner Data — including any personal data of Diners — and that doing so will not breach any law or third-party right.

8. Your relationship with Diners

BeanRow provides software. We do not prepare, sell, handle or deliver food, and we are not a party to any transaction between you and a Diner.

• You are solely responsible for the accuracy of your menu, prices, taxes, portion sizes and allergen information.
• You are solely responsible for food safety, hygiene, quality and for complying with FSSAI and all other applicable standards.
• You are responsible for fulfilling orders accepted through the Service and for handling Diner complaints, cancellations and refunds relating to those orders.
• Any contract for the supply of food and beverages is formed directly between you and the Diner.

9. Third-party services and hardware

The Service integrates with third-party providers — including payment gateways, messaging and notification providers, and thermal printers and other hardware.

Those services are governed by their own terms and privacy policies, and you are responsible for accepting and complying with them. We do not control third-party services and are not responsible for their availability, accuracy, fees or acts and omissions.

You are responsible for procuring, installing and maintaining any hardware, internet connectivity and devices needed to use the Service at your Outlets.

10. Availability, maintenance and support

We work to keep the Service available continuously, but we do not guarantee uninterrupted or error-free operation.

• We may perform scheduled maintenance and will give advance notice where reasonably practicable, preferring low-traffic hours.
• We may perform emergency maintenance without notice where necessary to protect the security or integrity of the Service.
• Partner support is available by email at support@beanrow.com and by phone at +91 82600 61212, Monday to Saturday, 9:00 AM to 7:00 PM IST, excluding public holidays.
• Any committed uptime target or response time applies only where expressly set out in a separate service level agreement: [ to be completed: SLA reference, if any ].

11. Intellectual property

The Service, including all software, interfaces, designs, text, graphics, logos and documentation, and all intellectual property rights in them, belong to BeanRow or our licensors.

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your Subscription Term. No other rights are granted, expressly or by implication.

"BeanRow", our logo and our product names are our marks. You may not use them without our prior written consent, except to identify BeanRow as your software provider.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation or attribution.

12. Confidentiality

Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only for purposes of this agreement, and disclose it only to personnel and advisers who need it and are bound by comparable obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law — in which case the receiving party will give notice where legally permitted.

13. Suspension and termination

Termination by you

You may cancel your subscription at any time in accordance with our Refund & Cancellation Policy. Cancellation takes effect at the end of your current Subscription Term unless stated otherwise.

Suspension or termination by us

We may suspend or terminate your access, in whole or in part, where:

• Fees remain unpaid after the grace period and notice.
• You materially breach these Terms and, where the breach can be remedied, fail to remedy it within 15 days of written notice.
• Your use poses a security risk, threatens the integrity of the Service, or exposes us or other partners to legal liability.
• We are required to do so by law or by a competent authority.

Effect of termination

On termination your right to access the Service ends immediately. You may export your Partner Data during the 30 days following termination, after which it will be deleted or de-identified in line with the retention periods in our Privacy Policy. Clauses that by their nature should survive — including sections 7, 11, 12, 14, 15, 16 and 18 — survive termination.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that analytics, forecasts and reports generated by the Service are accurate or suitable for any particular decision. You remain responsible for verifying your own financial, tax and operational records.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business opportunity or anticipated savings, however caused.

Our total aggregate liability arising out of or relating to the Service, whether in contract, tort or otherwise, is limited to the subscription fees you actually paid to us in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.

16. Indemnity

You will indemnify and hold BeanRow, its officers, employees and agents harmless from any claim, demand, loss, liability, penalty or expense (including reasonable legal fees) arising from:

• Your Partner Data, including any claim that it infringes a third-party right or was collected or used unlawfully.
• Any dispute between you and a Diner, including claims relating to food quality, safety, allergens, pricing or fulfilment.
• Your breach of these Terms or of any applicable law, licence or regulation.
• Any activity carried out under your account or by your Authorised Users.

17. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, strikes, government action, failure of public telecommunications or power networks, internet outages, or failures of third-party hosting or payment providers. Payment obligations already accrued are not excused.

18. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

The parties will first attempt to resolve any dispute in good faith through discussion. Any dispute that cannot be resolved within 30 days will be subject to the exclusive jurisdiction of the courts at [ to be completed: jurisdiction city, e.g. Bengaluru ], India.

Where the parties agree to arbitration, it will be conducted under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by mutual consent, seated at [ to be completed: arbitration seat ], in English.

19. General

• Entire agreement — these Terms, together with the Privacy Policy, the Refund & Cancellation Policy and any order form, are the entire agreement between the parties and supersede any prior understanding.
• Changes — we may amend these Terms. Material changes will be notified by email or in-portal notice before they take effect, and continued use after that date constitutes acceptance.
• Assignment — you may not assign this agreement without our written consent. We may assign it to an affiliate or in connection with a merger or sale of assets.
• Severability — if any provision is held unenforceable, the remainder continues in full force.
• Waiver — failure to enforce a provision is not a waiver of the right to enforce it later.
• Notices — notices to you are sent to the email address registered on your account; notices to us should be sent to the addresses in section 20.
• Relationship — nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

20. Contact

Questions about these Terms:

• Legal and contractual: hello@beanrow.com
• Partner support: support@beanrow.com
• Phone: +91 82600 61212 (Monday to Saturday, 9:00 AM to 7:00 PM IST)
• Registered office: [ to be completed: registered office address ]